Shipping & Returns
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the order confirmation, order number, or proof of purchase.
To start a return, contact us at hello@appointed.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Appointed does not refund the original cost of shipping; Appointed does not cover the cost of international returns and the customer must provide their own return shipping label. Approved returns that are not received within 30 days of the return label being provided will be voided and not eligible for return.
You can always contact us for any return questions at hello@appointed.co.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions & Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not accept exchanges at this time. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Local Pickup
Are you local to the D.C. area, and want to collect your order in person? Order online & select free in-store pickup for the simplest shopping experience yet. Please note pickup is available on Tues—Fri from 10am—4pm only, and we will email you when your order is ready. Local pickup orders that have not been picked up within 30 days will be cancelled and refunded.