Careers
The Appointed team is a small but growing group of individuals that take pride in our work and the products we create. The growth of Appointed is a direct result of a dedicated team that believes in our mission to create products that are purposeful, well-designed, and made with the highest quality. If you are interested in joining our team, we'd love to hear from you.
Operations
Appointed is hiring for a full-time Customer Experience Coordinator to join our team immediately. Our ideal candidate has at least one year of customer experience, retail, or social media management experience and a strong professional interest in learning all facets of customer and community management of a growing commerce company. The coordinator will play a key role in all CX, Order Coordination Affiliate Partnerships, and Social Media efforts and will report to the Director, E-commerce & Marketing.
- Customer Experience: Represent and oversee all customer relations including: email inquiries, social media DM’s and comments, and in-person shopping at the Appointed District Shop in a friendly and timely manner, using Appointed’s established brand voice. Track all customer feedback and product suggestions for consideration. Respond to all product reviews and blog and social comments. Report on CX metrics.
- Order Coordination: Work with E-Commerce team to enhance customer’s full experience—from ordering online to receiving and using our product. Manage order-related issues including order changes, cancellations, refunds, and transit issues. Manage e-commerce order queue status, including reporting as needed.
- Fulfillment: Work with fulfillment team to ensure e-commerce orders are fulfilled correctly and in a timely manner. Assist fulfillment team by packing e-commerce orders and processing labels, as-needed.
- Social Media & Partnerships: Coordinate Appointed Affiliate and sample mailings, research potential new affiliate/press leads and maintain relationships with existing affiliates/press through data entry and list management. Source UGC for use in Appointed marketing content. Ideate and coordinate social media content in collaboration with Operations team.
- Team Coordination: Coordinate and work with key internal stakeholders including fulfillment, production, marketing, and e-commerce teams.
We are searching for a Designer to join our team. This position will play a key role in the development, design, and production of Appointed products as well as creative assets. You will work closely with team members and select vendors to ensure effective design solutions that align with Appointed’s brand standards and adhere to technical and production guidelines. You will also be responsible for organizing and managing your own projects, helping manage larger ones, and facilitating communication between our team and select vendors. This position is located on-site at the Appointed HQ in Washington, D.C.
- Product Design: Play a leading role in product ideation, development, design and execution. Working with the founder in executing design needs for new product creation and current product updates. Including brainstorming, prototyping, research, and product/packaging design.
- Production Design: Prepare proofs, forms, and finalize art for print and production based on requirements of vendors and Appointed’s standards.
- Creative Asset Development Support: Assist with asset development and organization including product photography and other assets related to product development.
- Creative Operations: Create and maintain a production specifications guide.
- Team Coordination: Coordinate with key team members for proof reviews and edits, product reorders and update senior team members on production process and key updates.
- Press Checks: Work directly with print vendors on location to ensure print, design, and color accuracy before print runs.
Production
Appointed is hiring for Production & Fulfillment Associates to join our growing production team. We are seeking full-time, part-time and seasonal team members located at the Appointed headquarters in Ivy City, Washington, D.C.
- Supports the production team by assembling, packaging and quality control of Appointed products.
- Participates in product inventory and quality control to assure the highest quality product is produced.
- Operates some light machinery as a part of the product production.
- Assists with picking and packaging orders for shipment.
- Provides general warehouse support including organizing, maintaining workspaces and assisting with efficient and organized workflow.